Your first Reviewers.com campaign is free. After that, a single monthly plan includes one campaign in each 30 days, with the option to launch additional campaigns at any time. This article covers how pricing works, how credits are earned and used, and what happens when you're charged for extra campaigns.
How pricing works
| First campaign | Free |
| Monthly plan | $150 every 30 days ($100 for Loox merchants) |
| Included campaigns | 1 in each 30 days |
| Extra campaigns | $150 each ($100 for Loox merchants) |
Your plan includes 1 campaign in each 30 days at no additional cost. If you want to run more campaigns in the same cycle, each additional campaign is charged as an extra.
Your free campaign
Every store gets one free campaign, in total across Loox and Reviewers.com. It counts as used once you submit it. You get it back if our team rejects it, if you cancel it before it goes live, or if too few Reviewers claim its items. Uninstalling and reinstalling doesn't give you another one.
To create more campaigns after your free one, activate the monthly plan from the banner on your Home or Campaigns page, or from Settings > Subscription.
Tip: Already using Reviewers.com? Learn what's changing for your account.
How credits work
Every campaign you launch is covered in one of three ways:
- Your free campaign - Your first campaign is on us.
- Your included campaign - The monthly plan includes 1 campaign every 30 days.
- An extra credit - Each extra credit covers 1 campaign.
Extra credits never expire
Your extra credits stay in your account no matter what. You can use them with or without the monthly plan, and you keep them through billing cycles, uninstalls, and reinstalls.
Where to see your credit balance
Your extra credit balance is displayed inside the app when you have 1 or more extra credits available. If your balance is 0, the credit section is hidden.
What happens when you launch a campaign
When you submit your campaign, we check for credits in this order. Before you submit, the last step shows a Billing summary so you can see how your campaign will be covered.
- Free campaign available. The final screen confirms your campaign is free.
- Included campaign available. The final screen confirms your campaign uses the campaign included in your plan. No charge.
- Extra credits available. The final screen confirms 1 extra credit will be used. No charge.
- No credits available. A payment screen shows the charge amount. Your campaign is submitted after you approve the charge and the payment goes through.
Getting extra credits
You may receive extra credits in the following ways:
- Campaign cancellation - If a campaign is rejected by our team or canceled (either on your end while in "pending" status, or due to not enough qualifying Reviewers being matched with your campaign), 1 extra credit is returned to your account. For your free campaign, you get the free campaign back instead
- Additional credits - Credits can be purchased through a one-time payment link provided by our team
Extra credits granted through any of these methods never expire.
Canceling the monthly plan
- Go to Settings > Subscription and click Unsubscribe.
- Confirm that you want to unsubscribe.
Your plan ends right away, and you won't be charged again. An unused included campaign ends with it. Your extra credits stay in your account, and any campaign you already submitted keeps running.
You can activate the monthly plan again at any time. You're charged right away, and a new 30-day period starts. If you come back within the 30 days you already paid for, an unused included campaign comes back to you as an extra credit.
Uninstalling Reviewers.com will also stop your plan subscription. Learn more about uninstalling and reinstalling Reviewers.com.
FAQs
Q: Does an unused included campaign carry over to the next 30 days?
A: No. Each 30-day period includes 1 campaign, and an unused one doesn't carry over. The exception is if you cancel or uninstall and come back within the 30 days you paid for.
Q: What happens to my extra credits if I uninstall the app?
A: Your extra credits are preserved. When you reinstall, they'll be restored to your account. Read more here.
Q: Do I have to be using Loox to use Reviewers.com?
A: Nope! Reviewers.com is a standalone Shopify app, and you don't need to also use Loox to benefit from Reviewers.com.
Q: Can I see if I've used this period's included campaign?
A: Yes. The final step of campaign creation shows whether your campaign uses it, and Settings > Subscription shows the dates of your current 30-day period.
Q: What is the usage charge cap?
A: The usage charge cap is a pre-approved spending limit set through Shopify when you activate the monthly plan. The cap is set at $5,000/month, but any additional campaigns (usage) are only charged with your explicit permission in the campaign creation process. No charges will be made without your explicit approval.
Q: What happens if a running campaign is active when my billing cycle resets?
A: Running campaigns are never interrupted by a billing cycle reset. Your campaign will continue as expected, and has only used your available credit that you had at the time of campaign creation.
Need help? If you have more questions, contact our support team at brands@reviewers.com - we're happy to help!