If you're already using Loox, you have access to special pricing and a smooth transition to the standalone Reviewers.com app. This article explains how the migration works, what carries over, and what your pricing looks like.
What's changing
Reviewers.com is now available as a standalone Shopify app, separate from Loox. If you've been running Reviewers.com campaigns through Loox, you'll now install and manage Reviewers.com as its own app. All your existing campaign data is already synced - there's nothing to migrate manually.
How to get started
If you haven't used your free campaign, you can create it from your Loox admin, or install Reviewers.com and create it there.
If you've already run a Reviewers.com campaign, clicking Create a campaign in your Loox admin opens a popup with a link to install the Reviewers.com app from the Shopify App Store. Once you install, you'll see the pricing page.
What carries over automatically
Since Loox and Reviewers.com share the same backend, your data is connected from the moment you install. This includes:
- All past campaigns - Your full campaign history is available in the new app, including all order and review details.
- All collected reviews - Reviews collected via Reviewers.com will sync back to your Loox Manage Reviews Page automatically and will follow your Loox auto-publishing settings. These reviews will also be available on your Reviewers.com app's Manage Reviews Page.
- Unused credits - If you previously paid for a campaign using the old model and haven't used it yet, that carries over as 1 extra credit in the new app. That credit will not expire.
Pricing for Loox merchants
As a Loox merchant, you pay $100 instead of $150, both for the monthly plan and for each extra campaign.
FAQs
Q: Do I have to install a separate app?
A: Not for your first campaign, which you can create for free from your Loox admin. For your next campaigns, you'll install Reviewers.com from the Shopify App Store. All your data is already connected, so there's no migration needed.
Q: Will I lose my campaigns or reviews when I switch?
A: Nope! Everything is already connected. Your past campaigns, collected reviews, and any unused credits carry over automatically.
Q: Do reviews collected in Reviewers.com still show up in Loox?
A: Yes. Reviews sync back to Loox automatically. You don't need to do anything extra.
Q: I already paid for a campaign under the old pricing model in Loox. What happens to it?
A: If you paid for a campaign in the old model and haven't used it, it carries over as 1 extra credit in the new app. Extra credits never expire.
Q: Can I use Reviewers.com without Loox?
A: Yes. Reviewers.com is a standalone app available to any Shopify merchant. You also have full usage rights to any reviews you receive through campaigns, so you can export your reviews and upload them to whichever review app you're using.
Need help? If you have more questions, contact our support team at brands@reviewers.com - we're happy to help!